Terms & Conditions

Terms & Conditions

1.1 These Terms and Conditions govern the supply of goods sold by Zephyr-TVC limited (“we” and “us”) to the customer (“you”) and constitute the entire and only agreement between us in relation thereto.

1.2 All orders placed are subject to acceptance by us by delivery of the goods to you at which point a legally binding contract is constituted between us. The processing of your payment and acknowledgment of your order does not constitute legal acceptance of your order.

2. Price & Payment
2.1 The price payable for the goods you order is as set out on our web site at the time you place your order
2.2 We reserve the right to change the price of goods, but we will confirm the prevailing price with you before accepting your order. We are not obliged to accept your order for such goods and may decline it or limit the order quantity.
2.3 Occasionally an error may occur with our web site and goods may be incorrectly priced in which circumstances we will not be obliged to supply the goods at the incorrect price.
2.4 If you do not have a trade account with us, all orders will need to be paid for in full prior to despatch either by using our online credit card transaction facility, or calling with your credit card details, or by cheque made payable to “Zephyr-TVC Limited” and sent to:

Zephyr-TVC limited
Midland Road

NN14 4LX

Please Note: Cheques must be cleared before dispatch can commence. If you would prefer to send your credit card details by phone you can do so on: info@Zephyr-TVC limited.com or 01832 734484. 


3. Availability
While we endeavour to hold sufficient stock to meet all orders, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we may, at our discretion, supply or deliver a substituted product or refund you the price paid for such goods as soon as possible and in any case within 30 days.

4. Cancellation & Returns
4.1 You may cancel your order by giving us notice of cancellation within 72 hours of the date of delivery to you. Such notice may be given by phone, mail, fax or email. If you are canceling because of any problem with the goods, please notify us of the problem at the time of cancellation.
4.2 On cancellation for whatever reason, any goods in transit must be returned to us at your cost unless the goods are being returned because they are faulty. In this case we will meet the cost of return but we ask that we arrange the carrier.

5. Liability
If you have notified us of a problem with the goods within 7 days of delivery, we will (subject to clause 3) either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question.
5.2 We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions.
5.3 This does not affect your statutory rights if you are a consumer.

6. Warranty

All items sold by Zephyr-TVC are warranted against faulty materials or manufacture for a period of 1 year from the date of Invoice. Please return any faulty items to us for assessment and correction. Please note that we reserve the right to repair any faulty goods or replace them at our discretion.


6.1 Whilst we take every care in the design and manufacture of our flags, it is important to recognise that flags are a consumable item and subject to the effects of prevailing weather conditions in an exposed environment. Degradation equating to what we consider ‘normal wear and tear’ is not part of our warranty.


7. Content supplied for print

Any artwork/photographs supplied to us for print are accepted on the basis that the customer indemnifies Zephyr-TVC limited of responsibility for any breach of copyright held by third parties on the supplied artwork and the customer accepts sole responsibility for any legal action or claims arising.

7.1 If the content of artwork supplied for print is not your own you must obtain permission from the owner to replicate it.

7.2 Zephyr reserves the right to refuse to print content at its own discretion and will not enter into correspondence if this right is enforced.

8. Termination
We may suspend further supply or delivery, stop any goods in transit or terminate our contract by notice in writing to you if you are in breach of an obligation hereunder or you become unable to pay your debts when they fall due or proceedings are commenced by or against you alleging bankruptcy or insolvency. Upon termination, your indebtedness to us becomes immediately due and payable and we shall be under no further obligation to supply goods to you.

9. Force Majeure
We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).

10. General
If any part of these conditions becomes invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with English law.